AMC

 
 
 

AMC (Annual Maintenance Contract for Business Applications )

Key to your Business success and staying in the forefront!

More than 50% of Enterprise IT expense is on the existing system’s Application Maintenance. Application Support & Maintenance is an area that needs more focus when it comes to cost-cutting in enterprises globally.

Pinnacle Seven helps your applications run reliable, efficient, bug-free and smooth on a platform 24 X 7 basis also we ensure that you to have an up-to-date and high performing efficient application with our high-quality Annual Maintenance Contract (AMC) plan.

Pinnacle Seven gets you the quicker resolution prioritizing the problem levels and we make sure you are having a hassle-free productive environment.

We do analysis to determine the root cause of a problem, log them also take preventive measures to stop their reoccurrence.

We can provide the support your business needs for a price that works!

AMC Facts

  • AMC is an investment. Never an expense
  • AMC leaves no room for glitches and gaps
  • Explore the latest features and hidden functionality
  • 24 x 7 x 365 Vendor Support
  • Get the maximum benefits with expert advice and guidelines
  • Timely releases
  • Security uptime
  • Minimal Downtime

Pinnacle Seven – Your trusted IT Partner for Success!

As our team is well experienced in designing, developing, training and supporting Enterprise-wide Business solutions since 2012, we are ideally placed to guide any client for getting the maximum benefits from our solutions, through our services.

Our best practices in application maintenance and support include:

  • Understanding and documenting technical, systems/infrastructure, process and functional aspects of applications
  • Preparing standard operating procedures for support request types by evaluating features/wish lists for application and/or system upgrades
  • 'Assess-transfer-maintain' – a transparent approach that ensures that this critical service is handled with clearly defined expectations

We offer 3 types of AMC plans. Benefits of each plan are given below:

Basic:

Features

  • Security patches
  • Critical bug fixes
  • Access to Pinnacle Seven’s Support team for technical troubleshooting
  • Access to Support Desk Portal
  • 99.9% Uptime of Application

Advantage:

Features

  • Security patches
  • Critical bug fixes
  • New features & enhancements for rolled out modules
  • Access to Pinnacle Seven’s Support team for technical troubleshooting
  • Access to Support Desk Portal
  • 99.9% Uptime of Application

Premium

Features

  • Free Access to Pinnacle Seven’s Webinars
  • Security patches
  • Critical bug fixes
  • New features & enhancements for rolled out modules
  • Access to Pinnacle Seven’s Support team for technical troubleshooting
  • Maintenance of 99.9% Uptime of Application
  • Online resources-Access our knowledge base with help documentation, tutorials, training videos, and community support forums
  • Access to Support Desk Portal
  • Monthly Audit report
  • Set Priority for Tickets in Support Desk Portal